To paraphrase an old saying, “we punish all for the actions of a few.” And in the collection industry, this is a regular occurrence, as was pretty much the case this past Friday on the NBC show Dateline. Dateline has been conducting a series on the recent financial crisis and it was only a matter of time before they got to the collection industry.

There is no doubt that there are people in the industry that give the rest of us a bad image. And if you think about it, there are bad apples in every industry. Our bad apples just seem to be more visible than other industries. Do some collection agencies deserve to be taken to task by Dateline? If you saw the episode, you would think so. In fact, we’re okay with it. The less renegades in our industry, the better for the overall image of our industry.

There are plenty of good apples in the industry also.  It’s a great time to once again show you American Profit Recovery and let you see just how we operate. American Profit Recovery is a collection agency. And yes, we collect money that is owed to our clients. That much is very clear. How we do it, is another story. Continue reading »