Internal Procedures Make a Big Difference

Like many businesses seeking help for any number of issues, you should always make sure you’ve done what you can internally before seeking professional help. We believe that’s the case when hiring a collection agency. There are many things you can do in regards to internal accounts receivables procedures before you call in a collection agency such as American Profit Recovery.

I equate this to calling a computer repair person when your computer will not boot up. They may ask you a series of questions such as, is it plugged in? Or, is your modem plugged in? Now many of us may find those questions insulting, but there are simple things that sometimes get overlooked in a business such as sound billing procedures. Do you bill on a regular basis? Do you let late paying customers go too long on their outstanding invoices? Do you get angry with late-paying accounts or do you try to work out a resolution?

My video here with Matt explains some of the very simple things a business can do to beef up their internal procedures for billing and also soften the collection process with their customers. In fact, a solid accounts receivables program internally coupled with a third-party collection agency for more stubborn accounts can make a dramatic improvement on cash flow.