A collection agency and the work environment

This week we held training for all of our managers on how to effectively manage employees. We already pride ourselves here on being very honest and fair to our team and we are always looking for ways to create a better work environment and show our appreciation for the hard work that they do on our behalf. Working at a collection agency is not always easy. It can come with a few tough days here and there and at some points is very demanding. As with any demanding industry, the need to set the tone and create a positive working environment is critical to growing a business and helping your team grow their careers. Below are my top take-away’s from the training:

-Be fair.  Stay consistent in what you say and how you treat employees. 

-Set expectations from the beginning.  Be clear and communicate often about what is expected and acceptable.

-It is okay to say I don’t know.  As a manager you don’t need to know it all, just be willing to get an answer and promptly respond.

-Manage to your Team. What type of management style do they best respond to, and different individuals will respond to different types.

-Stay even tempered.  “Don’t let them see you sweat.”  Stay in control under all circumstances.

-Lead by example.  Get in the trenches and be an employee that you would want on your team. 

-Stay Positive.  Avoid being negative and help others avoid it also.

-Have confidence in yourself and in your decisions.  You are a manager for a reason. 

-Don’t avoid issues.  Communicate before things get too out of control.  

As a collection agency, we try hard to stay focused on our clients while making sure our team is well taken care of and at the top of their game. Our clients deserve it and the consumer deserves it.