What Makes Us Different & Better
How does APR differ from other collection companies?
First, we take a much more diplomatic approach. Our goal is to not only get your business paid, but help you to keep the customer. An agency helps keep my customers? Yes it’s true. We act more as an intermediary between you and your customers instead of a last resort. Most traditional collection agencies have one goal get the money collected. At APR we have two goals in mind Get the money collected and if our client wants to then get them to stick as a client or patient.
Secondly, we charge a low flat fee per account instead of charging a large percentage. We have found that some people just simply need a nudge from a 3rd party to resolve their bill. Why pay a high percentage for that? We have a systematic approach that resolves more accounts without them paying through the nose for it.
Third, our clients use us much sooner than they use other agencies. Why? Not because we tell them they have to, because they want to. Most businesses realize that there comes a time when customers start to ignore their internal efforts. Yet, they continue working them internally because they do not want to pay a high percentage with a substantial chance of alienating their customer. With APR, we do not charge a high fee, and we take a more diplomatic approach allowing our clients to use us sooner. Thus saving them internal costs and getting higher recoveries!
Next, customer service !! Yes, many collection companies have poor customer service. If you call with a question, you get the run around, or no answer at all. Unfortunately we hear this from potential clients all of the time. Our clients LOVE the fact that when they call, they speak to a live person, in one of OUR locations dedicated to treating them with respect and getting them the answers they need. We pride ourselves on taking excellent care of our clients, just ask them!!
Let’s not forget reporting! Our clients have access to Real-time reports letting them know the status of accounts and what our results have been. God, bad or indifferent, you will know exactly what we have done for you!
Lastly, is our acclaimed APRWeb! APRWeb is our client interface that allows you to manage your accounts on-line. You can submit accounts, report activity and pull reports. All from the convenience of your own PC. We developed and continue to upgrade our customized interface based on our clients needs.
Of course there is more, but I invite you to take a look for yourself on what American Profit Recovery can do for your business. Contact us today for more information.
1-800-711-0023
